We want you to be 100% satisfied with your purchase. For that reason, you may return any item for refund or replacement within 60 days of the shipment date. All returns must be in unused condition.
At our discretion, we may accept returns beyond 60 days. All refunds after 60 days are given in the form of store credit only. To return an item after 60 days, you must contact us in advance to receive authorization. Due to product shelf lives or other circumstances, we may be unable to accept some returns after 60 days.
If you are returning a product after 60 days due to a problem during the product's specific warranty period, you must contact us in advance to arrange for allowable warranty service or replacement.
All returns must be in unused condition, accompanied by the packing slip and must include all original parts, retail packaging and packing materials. Please indicate on the packing slip why you are returning the merchandise and how you would like us to deal with your credit.
We recommend that you insure your return; we cannot be responsible for goods that get lost, misdirected or damaged on their way to us. If you paid by credit card and would like your credit card credited, the credit will be issued and will appear on your billing statement. Unless the reason for your return is a mistake on our part, shipping and handling charges are non-refundable.
Please return merchandise to:
Product Return #_(your order number)_
Vintage Trailer Supply, Inc
27556 I-25 East Frontage Rd
Santa Fe, NM 87508
We do not charge restocking fees. If, under the guidelines above, the item arrives back to us in the same condition you received it from us, you will receive a 100% credit. However, if there are scratches or other damage to the item due to handling or return shipping, we are unable to provide a full credit.
Please see our Terms & Conditions for additional details regarding our return policy.